In this episode I talk to Chandell Labbozzetta - NLP Practitioner, trainer, speaker, author and owner of Life Puzzle. We discuss the human mind, psychology and how we think and act, particularly in the context of business and sales.
Chandell battled her own mental health demons to become an accomplished salesperson, a leader of sales teams, and now a trainer, showing others how to adopt advanced communication and sales skills.
She is the author of Confident Closing - Sales Secrets That Grew A Business by 400% in Six Months and How They Can Work For You!
I read the book recently and was uplifted by the stories Chandell shared of how different personality types adapted once they knew more about what makes us tick. A read I highly recommend.
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Episode Highlights:
Chandell’s book ‘Confident Closing - Sales Secrets That Grew A Business by 400% in Six Months and How They Can Work For You!’
Sales is more about human nature than anything
What is the ‘itty-bitty shitty committee’
Business is 80% psychology and 20% strategy
Sales is the art of influence
How to have a passion driven business
The negative connotations of sales
Why there is so much angst around selling and sales
Money is just a certificate of appreciation
The psychology of selling and what NLP (Neuro Linguistic Programming) is
The importance of intention with NLP
The fear of objections when selling
How to practise NLP
How to know if you’re a confident closer
What confidence means to you
The most underleveraged point in your business
How Chandell teaches the NLP processes
It’s not about the information, it’s about the implementation
One of Chandell’s success stories, going from a 50% closing ratio to a 100% closing ratio
Perception is rejection
Challenging your own assumptions
The Life Puzzle Philosophy
The importance of reflecting on your own behaviour
Chandell’s biggest achievement in business
Intergenerational mental health
Feeding salt to horses - an analogy for sales
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